EngageOne Video

To test for common problems with your browser/device please visit our diagnostics page.

Minimum Service Requirements

To experience Pitney Bowes' EngageOne® Video services please make sure you have JavaScript enabled. Our services will run on devices with Flash Player 10 and greater or HTML5 mp4 video playback support. Compatible platforms and browsers include:

full browser support on Firefox, Chrome, Opera, Safari, IE6, IE7, IE8, IE9, IE10 full IOS and Android support

Service Information

Details of our privacy policy can be found here.

Pitney Bowes' EngageOne Video services require the use of cookies, details of our cookie usage can be found within our privacy policy.

Our services also use GeoIP Javascript from MaxMind.

Help with Video Streaming

For a smooth playback experience, you need a broadband internet connection. If your broadband connection isn't fast enough, videos may stutter. Our videos stream at 450 kbps (low bandwidth devices), 750 kbps (standard definition) and 1,300 kbps (high definition), and we'll adjust our stream based on your bandwidth, but we recommend a downstream bandwidth of 1000Kbps or higher for the smoothest SD playback experience.

You can test your downstream bandwidth at many websites. Search for "bandwidth test" on the web to find many of the most popular bandwidth test websites or try http://www.speedtest.net.

If you are experiencing stuttering or choppy playback, here are some suggestions that may help:

Video not playing?

Please make sure you have JavaScript enabled with either Flash Player or HTML5 / MP4 video playback support. Also, check if you can view video on web sites like YouTube. If you can view video on other web sites and are still having difficulties with our service, this may be caused by unusual antivirus or plug-in settings. Please email us for further help at software.support@pb.com.